FREQUENTLY ASKED QUESTIONS
Clear answers about bookings, vehicles, private services and Bookroad’s professional solutions.
Everything You Need to Know to Organise Your Journey
Browse the general information about how Bookroad works and go directly to the category you need. For specific conditions, our team will review your request personally.
Bookings and Service Operations
General information for requesting, organising, confirming and modifying Bookroad services.
Bookroad specialises in private chauffeur-driven mobility. It coordinates transfers for private clients, companies, agencies, events and organisations, as well as hourly chauffeur services, roadshows, custom tours and vehicle-rental solutions.
You can send your request through the website with the key journey details. The team will review the service, confirm availability and prepare a proposal tailored to the operation.
Please provide the origin, destination, date, times, number of passengers, luggage and any special requirements. For complex operations, also include stops, flight details, vehicles required and coordination information.
Yes. You can request a one-off transfer, a return service or several journeys within the same trip. Each journey is organised around the confirmed schedules and pickup points.
Yes. Bookroad can assess routes with multiple stops, waiting time, changes of city and other requirements. Please share the full itinerary from the start so that we can select the vehicle and calculate the service correctly.
Amendment and cancellation options depend on the conditions in the proposal and the booked service. Please check the confirmation received and contact Bookroad as soon as possible to review the available options.
The price is detailed in the proposal before confirmation. It may vary according to the route, duration, vehicle, schedule, waiting time, applicable supplements and any communicated special requirements.
Yes. The operations team coordinates the service and provides human support for changes or incidents relating to the booked service.
Vehicles, Passengers and Luggage
Answers about vehicle selection, pickups and the needs of every traveller.
Depending on the service, executive saloons, premium vehicles, minivans, minibuses and other options may be used. Specific availability depends on the destination, number of passengers and luggage.
The vehicle is selected according to the passengers, luggage, journey duration, requested service level and any requirements provided during the booking.
Yes. Bookroad can coordinate one or several vehicles for families, teams, delegations, conferences, events and groups of different sizes.
Yes, as long as it is requested in advance. You can request space for skis, snowboards, golf bags, bicycles or other special items so that a vehicle with sufficient capacity can be assigned.
Yes. Please request it when making your enquiry and provide the child’s age or requirements. Bookroad will confirm the availability of the appropriate system for the destination and vehicle.
Bookroad can assess the availability of adapted vehicles according to the destination and the passenger’s needs. It is important to provide the specific requirements before confirmation.
The meeting point is communicated before the service. Where applicable, the chauffeur can wait in the agreed area with a sign showing the passenger’s name or company logo.
For services connected to flights or trains, Bookroad uses the information provided to coordinate the pickup. Please provide the flight or train number correctly and communicate any changes whenever possible.
Bookroad Services
Information about transfers, special services, tours, vehicle rental and international coverage.
Yes. Private pickups and arrivals are coordinated at airports and stations, with the vehicle selected according to the passengers, luggage and destination.
The chauffeur waits at the agreed meeting point with an identification sign. It can display the passenger’s name or company logo to provide a quick and organised welcome.
A custom transfer is designed for a specific route with agreed times and stops. With an hourly chauffeur service, the vehicle and chauffeur remain available throughout the booked period for several journeys.
Yes. Bookroad can prepare private routes lasting one or several days according to the travellers’ destinations, interests, schedules and preferences.
Yes. Bookroad Rent a Car lets you search and compare rental vehicles for business trips or holidays. Fuel, mileage, deposit, amendment and cancellation conditions are shown with each offer.
Yes. Vehicles can be arranged with capacity for passengers, luggage and ski or snowboard equipment, with professional chauffeurs used to driving in winter conditions.
Yes. The service can include space for golf bags and luggage, pickups from airports, stations, hotels or homes, return journeys and, when booked, a vehicle at your disposal for the day.
Yes. Bookroad coordinates intercity journeys and services in more than 120 countries and territories. You can also request destinations that are not highlighted on the website.
Companies, Agencies and Professional Operations
Solutions for corporate mobility, events, groups, roadshows, agencies and organisations.
Yes. Bookroad serves companies, agencies, tour operators, DMCs, event organisers and other organisations that need to coordinate mobility for employees, clients, guests or groups.
Yes. An agency can coordinate transfers with Bookroad in different cities or countries, avoiding the need to manage a different supplier in each destination while keeping a single operational contact.
Yes. The team can organise vehicles, schedules, routes and pickup points within a single operation, for both one-off services and programmes lasting several days.
Yes. It can coordinate the mobility of attendees, speakers, artists, athletes, guests, technical teams and event staff, with planning for arrivals, departures and internal services.
Yes. Routes with different stops, schedules and passengers are planned while keeping the vehicle and chauffeur at your disposal throughout the booked period.
Yes. Bookroad can assess operations for government bodies, delegations, institutions and public entities, adapting coordination, vehicles and documentation to the stated requirements.
The team can centralise coordination, monitor the service and provide operational information. For corporate accounts, the support, control and service-level conditions are defined in the relevant proposal.
Send the itinerary, dates, schedules, number of passengers, required vehicles, flight or train details and any special considerations. The team will review the information and prepare a tailored proposal.
Have You Not Found the Answer You Were Looking For?
Our team can help you organise a transfer, review a special requirement or prepare a tailored proposal.