CHANGES AND CANCELLATIONS

CHANGES AND CANCELLATIONS

  1. Any change and / or cancellation of service must be done directly through email or telephone.
  2. The services can be canceled up to 24 hours prior to the service, then cancellation fees will be applied and can generate up to 100% of the cost of the service canceled.
  3. BOOKROAD is committed to avoid or minimize the cancellation charges depending on their operational ability.
  4. Those services whose reservations involve more than 4 vehicles may entail special hiring conditions that may affect some or all of the steps of the hiring process.

CONSIDERATIONS

  1. The passenger must inform our company of pick-up time and whether it is an airport or a specific address (street, number, door, floor…)
  2. Your company can get the chauffeur´s name or mobile, just asking for it, if you need it.
  3. The request for services to BOOKROAD by any of the available channels implies the acceptance of these contracting conditions as well as the resulting responsibilities.
  4. In local currency quotes, the conversion to euro will be made according to the exchange rate on the day of service billing.
  5. 24h service: if the passenger does not locate the chauffeur you should contact the BOOKROAD 24h service before deciding to leave the place.

Phone 24/7 : Europe +34 945003353

DRIVERS

  1. The services will be conducted by executive chauffeurs.
  2. English speaking drivers available at most destinations.
  3. Drivers of other languages according to availability and under reservation.
  4. The drivers meet the dress code of image and clothing required by the client.
  5. The chauffeur or traffic chief has an operative mobile to resolve any incident or last minute change as far as possible.